Delivery & Service Policy
At Sunup Solar Agency, we are committed to providing a smooth, transparent, and reliable service experience. This policy explains how we handle service delivery, product supply, and installation timelines.
Our Delivery Partner
We proudly partner with Lahore Couriers to ensure fast and reliable delivery of your orders. For more information about their services, please visit their website at https://forruncouriers.com/.
Service & Delivery Coverage
We provide solar-related services and product delivery across Pakistan, including but not limited to:
- Solar system consultation
- Product supply (solar panels, inverters, accessories)
- On-site installation and maintenance services
Service availability may vary by location and project requirements.
Project & Order Processing
- All service requests and orders are reviewed and confirmed within 1–2 business days after receiving complete details.
- Installation timelines depend on project scope, site location, and product availability.
- Customers will be informed of estimated delivery or installation dates before work begins.
Product Delivery
- Solar equipment delivery timelines vary based on location and order size.
- Delivery is usually scheduled prior to installation to ensure a smooth setup process.
- Customers will be informed once products are dispatched or ready for on-site delivery.
- Installation is carried out by trained technicians or authorized partners.
- Customers are requested to ensure site readiness before the scheduled installation date.
- Any delays caused by site conditions, weather, or access limitations may affect timelines.
Damaged or Missing Items
- Customers are advised to inspect delivered products at the time of receipt.
- Any visible damage or missing items must be reported immediately.
- We will coordinate with our suppliers or logistics partners to resolve such issues promptly.
Service Delays
While we strive to meet all estimated timelines, delays may occur due to unforeseen circumstances such as weather conditions, supply chain issues, or technical requirements. In such cases, our team will keep you informed and provide revised timelines.
Contact Us
If you have any questions regarding our delivery, installation, or service process, please feel free to contact us through our website.
Sunup Solar Agency
Website: https://sunupsolar.agency/
